RETURNS.

RETURNS & REFUNDS POLICY

We want you to be happy with your order from SCBOOTROOM. As many of the football boots we sell are pre-loved, please carefully review all product photos, descriptions, sizing and condition information before placing your order.

Nothing in this policy affects your statutory rights.

1. CHANGE-OF-MIND RETURNS

If you purchase from us online, you have the right to cancel an eligible order within 14 days of receiving it, without having to provide a reason.

To request a return, please contact SCBOOTROOM within 14 days of receiving your order and provide:

Your order number
The item(s) you wish to return
Your reason for return, if you wish to provide one

Once you have notified us of your return, the item must be sent back within 14 days.

Please contact us before returning an item so we can provide the correct return address and return instructions.

2. CONDITION OF RETURNED ITEMS

You may inspect and try on the boots as you reasonably would when purchasing them in a physical shop.

If you intend to return your boots, they must not be worn for training, matches or outdoor use.

Returned items should include any original packaging, accessories or other items supplied with them, where applicable.

Where handling or use goes beyond what is reasonably necessary to establish the nature, characteristics and condition of the boots and results in a reduction in their value, we may be entitled to make an appropriate deduction from any refund due.

3. RETURN POSTAGE

For change-of-mind returns, including where boots do not fit as expected or you decide you no longer want them, you are responsible for the cost of returning the item to SCBOOTROOM.

We strongly recommend using a tracked delivery service and retaining proof of postage until your return has been completed.

SCBOOTROOM is not responsible for returned parcels until they have been received by us.

If an item is faulty, incorrect or not as described and you have a legal right to reject it, SCBOOTROOM will cover reasonable return costs where required by law.

4. REFUNDS

Where you exercise a statutory right to cancel an eligible online order, any refund due will be returned to your original payment method.

Where required by law, we will also refund the standard outbound delivery charge. If you selected a more expensive delivery option, we are only required to refund an amount equivalent to our standard delivery charge.

Refunds will be processed within the timeframe required by applicable consumer law. Where permitted, we may withhold a refund until we have received the returned item or you provide evidence that it has been sent back.

5. PRE-LOVED BOOTS & STORE CREDIT

For pre-loved football boots, returns accepted under SCBOOTROOM's discretionary returns policy will be issued as store credit only.

Store credit will be issued for the value of the eligible returned item once it has been received, inspected and approved.

This includes discretionary returns for reasons such as the boots not fitting as expected or the customer deciding they no longer want the item outside of any applicable statutory cancellation period.

Customers are responsible for return postage costs for these returns.

This store-credit policy does not affect your statutory rights. Where you are legally entitled to a monetary refund — including where you validly exercise an applicable statutory right to cancel an online purchase, or where goods are faulty, incorrect or not as described — any refund due will be made in accordance with UK consumer law and will not be restricted to store credit.

6. PRE-LOVED & USED FOOTBALL BOOTS

The majority of boots sold by SCBOOTROOM are pre-loved unless clearly stated otherwise.

Pre-loved boots may show signs of previous use, age, cosmetic wear or other imperfections consistent with their condition.

Every pair is individually photographed, and we aim to clearly show or describe any significant wear, damage or defects that we are aware of before purchase.

The boots shown in the product listing are the actual pair you will receive, unless expressly stated otherwise.

Normal signs of wear, ageing or imperfections that were clearly disclosed before purchase will not, by themselves, be treated as undisclosed faults.

This does not affect your statutory rights where an item is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.

7. OLDER & VINTAGE FOOTBALL BOOTS

Some boots sold by SCBOOTROOM may be older, discontinued or collectible models.

Due to their age and previous use, materials, adhesives and components on older football boots may naturally deteriorate over time.

We aim to disclose any significant wear, damage or known condition issues through the product description and photographs before purchase.

Customers purchasing older or vintage boots should carefully review the age, condition, photographs and description of the individual pair before ordering.

Where an issue or characteristic was clearly disclosed before purchase, this will be taken into account when assessing any subsequent return or complaint.

Nothing in this section excludes or limits your statutory consumer rights.

8. FAULTY, INCORRECT OR NOT-AS-DESCRIBED ITEMS

If you believe your item is:

Faulty
Incorrect
Significantly different from its description or photographs
Missing something that was stated to be included

Please contact SCBOOTROOM as soon as possible with your order number, an explanation of the issue and clear photographs where appropriate.

We will review the issue and provide the appropriate remedy in accordance with your statutory rights.

Depending on the circumstances and applicable law, this may include a refund, repair, replacement or another appropriate remedy.

Where you are legally entitled to a monetary refund, you will not be required to accept store credit instead.

9. SIZING

Please carefully check the stated UK size and any other sizing information provided before purchasing.

Where boots have been correctly supplied in the size advertised but do not fit as expected, this will normally be treated as a change-of-mind return rather than a fault with the item.

This does not affect any statutory cancellation rights that apply to eligible online purchases.

10. HOW TO REQUEST A RETURN

To request a return, please contact SCBOOTROOM using our published contact details and provide:

Your name
Your order number
The item you wish to return
Your reason for return, if applicable

We will provide the relevant return instructions and return address.

Please contact us before sending your return so we can provide the correct return instructions.

11. YOUR STATUTORY RIGHTS

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer law.

Your statutory rights may include rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where there is any conflict between this policy and rights that cannot legally be excluded or restricted, your statutory rights will apply.